In today’s volatile economic climate, small and medium-sized enterprises (SMEs) frequently confront significant cash flow challenges, and one of the most persistent threats is a high volume of pending (or overdue) payments. Proactive cash flow monitoring and forecasting are foundational to SME resilience amid payment delays. How the best practices to do that
- Update forecasts at least weekly, or more often in times of economic stress.
- Compare actuals against projections, using variance analysis to improve future accuracy.
- Use forecasting to support conversations with lenders/investors and to plan for financing needs before a crisis occurs.
Proper A/R management is at the heart of surviving late payment cycles. Best practices include:
- Prompt Invoicing: Issue invoices within 24–48 hours of service or product delivery.
- Personalized, Professional Invoices: Use standardized templates, include branding, offer detailed service breakdowns, and highlight payment terms clearly.
- Aging Reports and Real-time Monitoring: Use AR aging reports to monitor what is due and for how long; prioritize older accounts for immediate follow-up.
- Immediate Follow-up Protocols: After missed payment deadlines, initiate contact within one or two business days—using phone, email, and automated reminders.
- Automated Collection Reminders: Rely on software to issue successive payment reminders at escalating intervals, reducing staff workload and increasing response rates.
- Clear Credit Policies: Vet buyers’ creditworthiness, extend credit based on proven payment performance, and adjust limits as needed.
- Flexible but Written Payment Plans: For clients in genuine distress, offer installment options with written agreements while pausing further credit until arrears are resolved.
Automation is now a must for competitive accounts receivable cycles:
- Automated Invoicing and Payment Links: Digital invoices with embedded payment options reduce friction and enable immediate payment.
- Integrated AR and Accounting Software: Seamless data flow prevents errors, ensures quicker cash application, and supports accurate aging analysis.
- AI Prediction: AI tools forecast payment risk, highlight at-risk invoices, and optimize collection sequences for maximum impact.
And you can implement this flexible billing
- Clear, Consistent Invoice Design: Include all key information (due date, invoice number, payment options, contact)
- Set Explicit Payment Terms: Common terms are Net 7, 15, or 30.
- Provide Multiple Payment Options: Accept bank transfers, cards, online platforms (Stripe, PayPal), and—where practical—mobile or QR payments.