Resetting Office 365


You administrator accidentally changes the group policy of your Office 365 file. You cannot connect to online ID, cannot get update, and missing all the settings. You can't uninstall the Office 365 because the administrator doesn't allow it. So the big bet is using admin credential to reset the Office 365. This article shows you how


Reconfiguring to connect the internet

On this task, you will reconfigure the setting so that Office 365 can access the internet using your work ID or Microsoft account ID

  • Run command prompt by typing CMD
  • Run Regedit
  • Find HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Internet (Office 2019 and 2016 uses 16)
  • Find UseOnlineContent
  • Insert 2

The step will restore the internet connection so that your Office can communicate to the internet. You need to restore the sign in option also by doing this

  • Assuming you already on Regedit
  • Find HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\SignIn
  • Find SignInOptions
  • Insert 0

You can find the meaning of value here

Restoring the update channel

In Microsoft 365, there are three update channel BOARD (every 6 months in January and July), MONTHLY (every month), and TARGETED (every 6 months in March and September)

  • Exit all the Office programs
  • Run command prompt by typing CMD
  • Run Regedit
  • Type cd C:\Program Files\Common Files\Microsoft Shared\ClickToRun
  • Type based on your preference
    • OfficeC2RClient.exe /changesetting Channel=Broad
    • OfficeC2RClient.exe /changesetting Channel=Targeted
    • OfficeC2RClient.exe /changesetting Channel=Monthly
  • Type OfficeC2RClient.exe /update
  • Close the command prompt
  • Restart you console
  • Go to File – Account and make sure the current channel is correct

Restoring Office 365 configuration

You can reinstall Office 365 and joining the policy by doing:

  • Visit
  • Click Install Office
  • Make sure you connected to the internet

Restoring activation state

You might one to remove old license and re-add the license. This can be useful when you find that your Office has incorrect license especially when you have two main accounts.

You can follow the detail steps here

That's it hopes it helps us



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This blog will be dedicated to integrate a knowledge between academic and industry need in the Software Engineering, DevOps, Cloud Computing and Microsoft 365 platform. Enjoy this blog and let's get in touch in any social media.


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