Creating software for the organization is hard, but creating working software that can be used in the organization is harder. Mostly the software is buggy, a lot of changes asked, and not used by the end user. In this article, we want to discuss what we miss in software development communication.
Visual Communication
Never put your customers in text but put them in visual communication. Figma, Marvel app, Balsamiq or sketch paper are good investments for visual communication. You can create visual communication for gathering requirements, sharing a vision, and analyzing business process.
Regular Communication
Supplying progress regularly helps the customer understand their expectations. Therefore, you can try to create a regular schedule. You can put bi-weekly, weekly, or monthly for low priority projects.
Incremental Delivery
Adopt the Agile, give value based on the iteration, we can miss the missing requirements by using incremental delivery.
Documenting the Communication
Your team should have discipline to document the communication between you and your client. Documents will help you to align to track the changes.
Having streamline process
You should manage your customer behavior by giving the education to: