How to Fix your cached credentials have expired. Please sign-in again in Office 365 Pro Plus


You open your Windows Folder that synced with the OneDrive for Business / OneDrive Account. The document opened correctly but it can be saved with the following error

  • Cannot save the document, and you are requested to save a copy
  • Your cached credentials have expired. Please sign-in again in Office 365 Pro Plus


There are so many causes for this case

  • The office cache issues
  • The uploading issues/collaboration issues
  • Your OneDrive login issues


Solution 1. Open through the online version

Open your file in an online version and then edit with desktop from there. Doing so will embed your credentials when editing offline.

After that choose open in a desktop app

Solution 2. Disable Sync on Office

If you still have a problem, try to disable File Collaboration features in OneDrive setting. Doing so will disable office integration and the sync process will be done by the OneDrive without live editing support. Please see this article for more information

Solution 3. Remove and add the Service Account

Open your Office 365 pro plus. Click File – Account, and remove the connected services that you have. After that close, your Office 365 pro plus, and then re-add the account

Hope the solution will help. If you still have the problem just put into the comment and let's discuss together



Add comment

  Country flag

  • Comment
  • Preview

Topics Highlights

About @ridife

This blog will be dedicated to integrate a knowledge between academic and industry need in the Software Engineering, DevOps, Cloud Computing and Microsoft 365 platform. Enjoy this blog and let's get in touch in any social media.


Month List